Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you” or “Customer”) and Marvelous Lights (“Company,” “we,” “us,” or “our”), a lighting installation company based in North Carolina. By accessing our website at https://getmarvelouslights.com, requesting a quote, scheduling a service, or signing any service agreement with us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

Marvelous Lights provides professional permanent outdoor lighting installation services, including but not limited to:

• Permanent Christmas and holiday lighting
• Permanent outdoor and roofline LED lighting
• Soffit and accent lighting
• Commercial and storefront lighting
• Gemstone Lights products and installation

Our services are currently available in the greater Charlotte, North Carolina area and surrounding communities. Service availability is subject to change. Contact us at (704) 440-3836 to confirm availability in your specific location.

All quotes are provided following a free in-home or on-site consultation. Quotes are based on the scope of work assessed at the time of the consultation. Changes to the project scope after a quote is issued may result in revised pricing. Quotes are valid for 30 days from the date issued unless otherwise stated in writing.

Installation dates are scheduled based on availability. We make every reasonable effort to complete installations within the agreed timeframe, but we are not liable for delays caused by weather, supply chain issues, property access limitations, or other circumstances beyond our control.

Final pricing is outlined in the written service agreement provided to you before work begins. All prices are in U.S. Dollars. Pricing is based on the specific scope of work, property size, and materials selected.

Payment terms are as specified in your individual service agreement. Typically, a deposit is required to confirm your installation appointment, with the remaining balance due upon completion. Marvelous Lights reserves the right to suspend or withhold services in the event of non-payment.

Invoices not paid within the timeframe specified in your service agreement may be subject to a late fee or interest charge. Marvelous Lights reserves the right to pursue collection of unpaid balances through all available legal means.

You may cancel or reschedule your appointment by contacting us at least 48 hours in advance. Cancellations or rescheduling requests made with less than 48 hours notice may result in a cancellation fee as specified in your service agreement.

Deposits may be non-refundable in certain circumstances, as stated in your signed service agreement.

We work with trusted third-party vendors who assist us in operating our business, including website hosting, email communication, CRM, scheduling, and analytics platforms. These providers are contractually required to protect your information and use it only for the services they provide to us.

We use Facebook Pixel and Google tracking technologies that share data with Meta Platforms, Inc. and Google LLC for advertising and remarketing purposes. These companies have their own privacy policies governing their use of your data.

As an authorized Platinum dealer for Gemstone Lights, we may share relevant project or warranty information with Gemstone Lights to fulfill installation or warranty obligations.

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, the safety of any person, or to investigate fraud.

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity as part of that transaction.

To ensure a successful installation, you agree to:

• Provide safe, unobstructed access to all areas of the property where work is to be performed on the scheduled installation date.
• Ensure that pets are secured and that the work area is clear of personal belongings.
• Disclose any known property conditions (e.g., HOA restrictions, fragile roofing materials, underground utilities) that may affect the installation.
• Obtain any required permits, HOA approvals, or landlord authorizations prior to the installation date. Marvelous Lights is not responsible for installation delays or removal costs due to permit or approval issues.
• Ensure that a responsible adult (18+) is present during the installation and for the post-installation walkthrough.

Marvelous Lights offers a U.S. Limited Lifetime Warranty on Gemstone Lights products installed by our team, as detailed in our separate Warranty document available at https://getmarvelouslights.com/warranty/. The warranty covers defects in material and workmanship on covered products for the lifetime of the original owner.

The warranty does not cover:

• Damage caused by physical impact, vandalism, misuse, or tampering
• Damage caused by acts of God, including severe weather, flooding, or lightning
• Alterations, modifications, or repairs made by anyone other than an authorized Marvelous Lights technician
• Third-party products not manufactured by Gemstone Lights
• Cosmetic wear that does not affect system performance

If the property is sold, the new owner may register for an additional 5-year warranty coverage period, provided they register within 90 days of closing. The same limitations and exclusions apply.

Marvelous Lights reserves the right to charge a reasonable trip or dispatch fee for warranty-related service calls, as disclosed at the time of scheduling.

All content on our website, including text, images, logos, graphics, videos, and the overall site design, is the property of Marvelous Lights or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written permission.

You may use our website for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable local, state, federal, or international laws or regulations
• Transmit unsolicited or unauthorized advertising or spam
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Use any automated means (bots, scrapers) to collect data from the Site without our express written permission

We strive to ensure that the information on our website is accurate and up to date. However, we make no warranties or representations as to the accuracy, completeness, or reliability of any content on the Site. Pricing, availability, and service details are subject to change without notice.

To the maximum extent permitted by applicable law, Marvelous Lights, its owner, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, loss of data, property damage not directly caused by our negligence, or any other losses.

Our total liability for any claim arising from our services shall not exceed the amount actually paid by you for the specific service giving rise to the claim.

Our website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

You agree to indemnify, defend, and hold harmless Marvelous Lights and its owner, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of our website or services.

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or your use of our services shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved by binding arbitration in North Carolina, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

Our website may contain links to third-party websites, including Gemstone Lights, social media platforms, and review sites. These links are provided for your convenience only. We have no control over the content or practices of these third-party sites and accept no responsibility for them. Visiting third-party links is at your own risk.

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website with a revised Effective Date. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

These Terms, together with any signed service agreement, our Privacy Policy, and our Warranty document, constitute the entire agreement between you and Marvelous Lights with respect to the subject matter hereof and supersede all prior or contemporaneous communications, whether oral or written.

If you have any questions about these Terms and Conditions, please contact us:

Marvelous Lights

Phone: (704) 440-3836

Email: info@getmarvelouslights.com

Website: https://getmarvelouslights.com