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Frequently Asked Questions
Why are my Lights off?
If your system is off, then there is most likely an issue with power. Check to ensure that your power supply is plugged in (Logo on Power supply will glow when it is on). If the Logo is not illuminated, you may need to check your breakers or GFCI outlets. For additional troubleshooting tips, you can also visit our Blog where we have detailed guides on common power issues. If all of those are on and working and the system is still not responding to your app, please contact Marvelous Lights via the form below.
How do I re-connected my controller if I get new internet?
Prior to beginning: Ensure you’re near the Gemstone Lights Control Box and have your Home WiFi password ready. From Home, tap + > Add a Device. You have multiple options to connect, whether you’re setting up permanent christmas lights or seasonal displays. Connect with Bluetooth (Scans for Gemstone Lights Hub 2 Controllers in your vicinity) Connect with QR scan (Requires you to Scan the QR code on the controller or provided sticker) The app will automatically fill in
Request timeout while creating a timer
(This issue is usually caused by the device being offline.) Steps to Try: Unplug the Gemstone Lights Control Box for 10 seconds. Plug it back in and check if you can now create a timer. Yes Its Fixed: Great! Please monitor the system and let us or Gemstone Lights know if any issues continue. No Its not Fixed: Please unplug the Control Box for 2 minutes to ensure the system fully resets. If the issue persists after this extended reset, contact our support team for additional assistance with the device.
Timers not working correctly?
- Our app uses 24H “Military time”. Be sure your timers are set to the correct time you desire. (8pm = 20:00)
- Check to make sure you do not have any any “offsets” assigned to the timer? This will change when the lights come on.
- Is your app set to the correct time zone? Check your settings to ensure you’re in the correct time zone.