Support
as seen on
Why are my Lights off?
If your system is off, then there is most likely an issue with power
- Check to ensure that your power supply is plugged in (Logo on Power supply will glow when it is on)
- If the Logo is not illuminated – You may need to check your breakers, or GFCI outlets.
- If all of those are on, and working, and the system is still not responding to your app, please contact Marvelous Lights via the form below for further assistance.
How do I re-connected my controller if I get new internet?
Prior to beginning: Ensure you’re near the Gemstone Lights Control Box and have your Home WiFi password ready.
- From Home, tap + > Add a Device.
- You have multiple options to connect.
- Connect with Bluetooth (Scans for Gemstone Lights Hub 2 Controllers in your vicinity)
- Connect with QR scan (Requires you to Scan the QR code on the controller or provided sticker)
- The app will automatically fill in the WiFi network your phone is connected to.
- Enter your WiFi password, tap Connect.
- Your device will go through a connecting process. (This step is where most issues are encountered. Refer to the error message to identify the cause of your problem)
- A Device Successfully Connected message will appear, tap Setup Now.
- Enter a name, tap Next.
- Enter a location name or tap the auto locate button, tap Save.
- Tap Continue.
- Create a device icon, tap Next.
- Success! Tap Done.
If the issue persists, please contact Marvelous Lights via the form below for further assistance.
Request timeout while creating a timer
(This issue is usually caused by the device being offline.)
Steps to Try:
Steps to Try:
- Unplug the Gemstone Lights Control Box for 10 seconds.
- Plug it back in and check if you can now create a timer.
Yes Its Fixed:Great! Please monitor the system and let us or Gemstone Lights know if any issues continue.
No Its not Fixed:Please unplug the Control Box for 2 minutes to ensure the system fully resets. If the issue persists, please contact Marvelous Lights via the form below for further assistance.
Timers not working correctly?
Steps to try:
- Our app uses 24H “Military time”. Be sure your timers are set to the correct time you desire. (8pm = 20:00)
- Check to make sure you do not have any any “offsets” assigned to the timer? This will change when the lights come on.
- Is your app set to the correct time zone? Check your settings to ensure you’re in the correct time zone.